Refund policy
Return & Refund Policy
At Sikunuo, we want you and your little explorers to have a positive experience with every purchase.
If you’re not completely satisfied with your order, we’re here to help.
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused and in their original condition
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Items must be returned in the original packaging
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Proof of purchase or order confirmation is required
Exchanges
At this time, we do not offer exchanges.
If you would like a different item, please place a new order after your return has been approved.
Non-Returnable Items
The following items cannot be returned:
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Used or damaged products
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Items damaged through improper use
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Final sale or clearance items (if applicable)
Return Process
To start a return, please contact us at:
Please include your order number and the reason for your return request.
If your return is approved, we’ll provide instructions for the next steps.
Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we’ll notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional processing time.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@sikunuo.com.
We’ll work quickly to make things right.
Contact Information
Business Name: NIKORAY INC
Business Address:
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States
Email: support@sikunuo.com